HYDRA PEN H2

Components Hydra Pen:
Instructions – 1 pc.
Adapter – 1 pc.
Apparatus – 1 pc.
Charging cable – 1 pc.
Protective cover – 1 pc.
Hydra Pen is a new device for fractional mesotherapy treatment that renews the skin inside and outside. It also combines the functions of Microneedling and mesotherapy.
The number of needles in the cartridge unit is 12pin. When the device is turned on, the needles in the cartridge begin the reciprocating motion with a frequency of 3000 punctures/min to 5500 punctures/min. Due to this motion, little punctures in the skin are evenly distributed through the punctures, the drug penetrates into the deep layers of the skin which leads to the activation process in the skin. Skin injury activates enhanced skin regeneration and renewal; hence, the lifting and smoothing effects are achieved.
In order to have a better results your product used with the pen needs to be prepared and chosen carefully.

Microneedling Device Warranty & Returns Policy

At  Lashbox SA, we stand behind the quality of our microneedling devices and aim to provide professional support to all our customers. Please read our warranty and returns policy carefully before purchasing.

Warranty Coverage

* All microneedling devices are covered by a limited warranty against manufacturing defects.
* The warranty applies only to faults resulting from manufacturing defects under normal professional use.
* Proof of purchase is required for all warranty claims.
* The warranty does not cover:
    * Physical damage
    * Accidental damage or misuse
    * Liquid damage
    * Improper handling or storage
    * Unauthorized repairs or modifications
    * Normal wear and tear
    * Damage caused by incorrect voltage or power supply use

Hygiene & Safety Notice

Due to hygiene and safety regulations, opened or used devices cannot be returned for a full refund.

Returns & Exchanges

* Customers may return a microneedling device within 30 days of purchase only if:
    * The packaging remains unopened,
    * The product is unused,
    * And the device is returned in its original condition and packaging.
* If the product packaging has been opened, or the device is no longer in resellable condition, only up to 30% of the original purchase price may be refunded at the discretion of management.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

* Opened devices
* Used cartridges or consumables
* Products with missing parts or damaged packaging
* Clearance or sale items

Warranty Claim Process

To submit a warranty claim, please contact our support team with:

* Your order number
* Proof of purchase
* Clear photos/videos of the issue
* A description of the fault

Our team will assess the claim and advise on the next steps.

Important

By purchasing and using our microneedling devices, you acknowledge and agree to the above warranty and return conditions.